Ever wondered what kind of service to expect before you board your next flight? In this video we highlight the worst-of-the-worst and the best-of-the-best when it comes to airline cabin crew. On one hand we cover airlines where customers report rude, unhelpful or unfriendly attendants, from hospitality that’s gone cold to high complaint rates and viral-worthy moments onboard. On the other hand, we spotlight the carriers that consistently earn praise for polite, attentive and considerate staff, think warm welcomes, personal touches and genuine care even in economy. Whether you’re flying for business, pleasure or somewhere in between, knowing which airlines have the crew to match the cabin can make all the difference. Hit play and see where your next flight might land on the “rude” vs “kind” scale.